Effective Date: 20th Jan 2025
Company: Expertworld LLC
At Expertworld LLC, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our logistics and trade services.
1. Information We Collect
We may collect the following types of personal and business information:
- Contact Information (Name, Email, Phone Number, Company Name)
- Shipment & Business Data (Origin, Destination, Cargo Details, Customs Documentation)
- Payment Information (billing details, invoices, transaction records)
- Technical Data (IP address, browser type, cookies, analytics)
- Communications (inquiries, customer support messages, feedback)
2. How We Use Your Information
Your information is used for:
- Providing freight forwarding, IOR/EOR, customs clearance, and logistics services
- Processing quotations, bookings, and payments
- Tracking and managing shipments
- Communicating updates, offers, and service changes
- Ensuring compliance with customs and trade regulations
- Improving website performance and user experience
3. Sharing of Information
We do not sell your personal data. However, we may share your information with:
- Trusted logistics partners, carriers, and customs agents
- Government and customs authorities (where legally required)
- Payment processors and financial institutions
- IT service providers that support our website and systems
4. Data Security
We implement strict technical, organizational, and administrative measures to protect your data from unauthorized access, loss, or misuse.
5. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law and trade compliance regulations.
6. Your Rights
Depending on your location, you may have the right to:
- Access the data we hold about you
- Request corrections or updates
- Request deletion of your personal data
- Restrict or object to processing
- Withdraw consent (where applicable)
To exercise these rights, please contact us at privacy@expertworldllc.com.
7. Cookies and Tracking
Our website may use cookies and analytics tools to improve browsing experience and track website performance. You can disable cookies in your browser settings if you prefer.
8. International Data Transfers
As a global logistics provider, your data may be transferred across borders to ensure smooth operations. We ensure all data transfers comply with applicable laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the updated effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
📧 privacy@expertworldlogistics.com
📞 +254 110 007 771
📍 Oracle Building, Westlands, Nairobi – Kenya